Hi, I'm Paul, a Graphic, Web, UI, UX, Product Designer
I design products people can use without calling for help. My patient intake for TailorCare cut the time clinicians spent on ineligible patients by 60%. My investor dashboard for Flow Inc cut support questions by 30%.
Case Studies
Three projects for TailorCare, Flow Inc and Experian: what the problem was, what I decided, and what changed.
A patient-facing mobile intake
Patients need access to TailorCare's services, including our recommended care pathways, to help them achieve better health. Clinical Navigators completed every intake by phone.
Result: Navigator time spent on ineligible patients down 60%.
Strategy & planning
Cross-team collaboration
UI/UX
A venture capital dashboard
General and Limited Partners using Flow Inc's private market fund platform couldn't quickly find their investment totals, tasks or documents, so they called support for basic information.
Result: Support questions down 30% and LP-to-GP messages down 40%.
Strategy & planning
User research
UI/UX
A worldwide developer portal
Experian wanted to increase the use of its data by outside developers and companies to create new apps and services.
Result: Launched in 7 months with one login for every product and auto-approved developer sign-ups.
Strategy & planning
Designer management
UI/UX